Terms & Conditions — cv11 Online Casino and Sports Betting

In these Terms & Conditions, the following terms shall have the meanings ascribed to them below unless the context requires otherwise:

• "Platform" means the cv11 website located at cv11.io, including all sub-pages, mobile-optimised versions, and any associated services operated by cv11.
• "Player" / "You" / "Your" means any individual who registers an account on the cv11 platform or accesses the platform in any capacity.
• "cv11" / "We" / "Us" / "Our" means the operator of the cv11 platform and all associated services.
• "Account" means the personal registered account opened by a Player on the cv11 platform.
• "Balance" means the total of real-money funds held in a Player's Account at any given time, expressed in Bangladeshi Taka (BDT).
• "Bonus Funds" means any promotional credits, free bets, or bonus amounts credited to a Player's Account as part of a promotion, which are subject to separate bonus terms and conditions.
• "Wagering Requirement" means the number of times a bonus amount must be bet before it, or any winnings derived from it, may be withdrawn.
• "KYC" means Know Your Customer — the identity and age verification process applied to Player accounts.
• "Prohibited Jurisdiction" means any country or territory from which access to the cv11 platform is restricted or prohibited under applicable law or cv11 policy.

By accessing, browsing, registering on, or using the cv11 platform in any manner, you confirm that you have read these Terms & Conditions in full, that you understand them, and that you agree to be legally bound by them. These terms form a binding legal agreement between you and cv11.

If you are accessing the platform on behalf of another person or entity, you represent and warrant that you have the authority to bind that person or entity to these terms. If you do not agree with any part of these Terms & Conditions, you must immediately cease using the cv11 platform.

These Terms & Conditions should be read in conjunction with our Privacy Policy and our Responsible Gaming Policy, both of which form part of the overall agreement between you and cv11.

3.1 Age Requirement. The cv11 platform is strictly for use by adults. You must be at least 21 years of age to register an account, make a deposit, place a bet, or participate in any game or promotion on the platform. cv11 operates a zero-tolerance policy on underage gambling. By registering, you confirm that you are 21 years of age or older.

3.2 Age Verification. cv11 reserves the right to request documentary proof of age at any point during the account lifecycle, including before processing any withdrawal. Acceptable documents include a valid National Identity Card (NID), passport, or driving licence. Failure to provide satisfactory verification documents within the requested timeframe may result in account suspension and withholding of funds pending investigation.

3.3 Geographic Eligibility. The cv11 platform is intended for use by players located in Bangladesh. You are solely responsible for determining whether access to online gambling services is lawful in your jurisdiction. cv11 accepts no liability for any legal consequences arising from your use of the platform in a jurisdiction where such use may be restricted.

3.4 Registration Accuracy. You must provide accurate, current, and complete information during the registration process. This includes your full legal name, date of birth, residential address, and a valid mobile number associated with your preferred payment method (bKash, Nagad, Rocket, or Upay). Providing false or misleading registration information constitutes a material breach of these terms.

3.5 One Account Rule. Each individual may hold only one registered Account on the cv11 platform. Multiple accounts operated by the same individual — identified by shared name, device fingerprint, IP address, payment method, or residential address — will be treated as duplicate accounts. All duplicate accounts will be suspended and their balances forfeited without notice.

4.1 Account Security. You are solely responsible for maintaining the security and confidentiality of your username, password, and any other credentials associated with your cv11 account. You must not share your login details with any third party. cv11 will not be held liable for any losses incurred as a result of unauthorised access to your account where that access arose from your failure to maintain credential security.

4.2 Notification of Unauthorised Access. You must contact cv11 support immediately at [email protected] if you suspect that your account has been accessed without your authorisation, or that your credentials have been compromised.

4.3 Account Currency. All cv11 accounts are denominated in Bangladeshi Taka (BDT). All deposits, withdrawals, game bets, bonus amounts, and displayed balances are expressed in BDT. cv11 does not charge currency conversion fees on BDT-denominated accounts.

4.4 Inactive Accounts. An account is considered inactive if no login, deposit, withdrawal, or bet activity is recorded for a continuous period of 12 months. cv11 reserves the right to apply an inactivity administration fee of ৳100 per calendar month to any inactive account balance. Players will be notified by available contact means before any inactivity fee is first applied. Once an account balance reaches zero as a result of inactivity fees, the account may be closed.

4.5 Account Closure by Player. Players may request permanent closure of their cv11 account at any time by contacting [email protected]. Before closing an account, any remaining balance above the minimum withdrawal threshold will be returned to the verified payment method on file, subject to standard verification requirements.

5.1 Accepted Payment Methods. cv11 currently accepts deposits and processes withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The availability of specific payment methods may vary and is subject to change. Players are responsible for ensuring that the payment method used for deposits is registered in their own name and matches the account details on file with cv11.

5.2 Minimum Deposit. The minimum deposit amount on the cv11 platform is ৳200. Deposits below this threshold will not be credited and may be returned to the originating payment method, subject to the processing policies of the relevant mobile financial service provider.

5.3 Deposit Processing Time. Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to a Player's cv11 balance within 30 seconds of confirmation by the payment provider. cv11 does not charge a platform fee on any deposit transaction.

5.4 Minimum Withdrawal. The minimum withdrawal amount is ৳500. Withdrawal requests below this threshold will not be processed.

5.5 Withdrawal Processing. cv11 processes withdrawal requests 24 hours a day, 7 days a week. Standard withdrawal processing times are between 1 and 24 hours depending on the payment method and current verification status of the account. cv11 does not charge a platform fee on standard withdrawal transactions.

5.6 Withdrawal Verification. cv11 reserves the right to require full KYC verification before processing any withdrawal request. Players who have not previously completed verification may experience a delay of up to 72 hours while documentation is reviewed. Submitting accurate and legible documents will minimise processing time.

5.7 Withdrawal to Original Payment Method. Withdrawals will, in the first instance, be returned to the same payment method used for the most recent deposit. cv11 reserves the right to apply this policy at its discretion to prevent financial crime and comply with anti-money-laundering obligations.

5.8 Third-Party Payments. Deposits from payment accounts not registered in the Player's own name are strictly prohibited. cv11 will not process withdrawals to third-party accounts. Any third-party payment detected will result in the deposit being returned and the Account flagged for review.

6.1 General Bonus Terms. All bonuses, promotional credits, free bet awards, cashback offers, and tournament prizes offered by cv11 are subject to specific terms communicated at the time of the promotion. These Terms & Conditions set out the general framework; individual promotion pages or communications will specify the applicable wagering requirement, minimum odds, eligible games, expiry date, and maximum withdrawal cap for each offer.

6.2 Bonus Acceptance. By opting in to any cv11 bonus or claiming any promotional offer, you confirm that you have read and accepted the specific terms of that promotion. Acceptance is irrevocable once a bonus has been credited to your account.

6.3 Wagering Requirements. Bonus funds credited to a Player's account must be wagered a specified number of times before they or any winnings derived from them may be converted to withdrawable real-money funds. Wagering requirements vary by promotion. Where a promotion does not specify a wagering requirement, the default requirement is 30x the bonus amount.

6.4 Bonus Expiry. All bonuses that are not claimed or that do not meet their wagering requirement within the specified validity period will expire and be removed from the account without notice. Expired bonuses cannot be reinstated.

6.5 Bonus Abuse. cv11 employs automated and manual review systems to identify bonus abuse, including but not limited to: creation of multiple accounts to claim the same offer more than once, placing low-risk hedge bets to fulfil wagering requirements without genuine risk, and systematic exploitation of promotional mechanics. Where bonus abuse is detected, cv11 reserves the right to void the bonus, cancel any associated winnings, and suspend the account.

6.6 One Welcome Bonus Per Player. The cv11 welcome bonus or first-deposit promotion is available only once per player, per household, per device, and per payment method. Attempts to claim the welcome bonus more than once will be treated as bonus abuse under clause 6.5.

7.1 Game Integrity. All casino games and sports betting markets offered on the cv11 platform operate according to their published rules. For casino games, certified RTP figures and game rules are available on each game's information page within the cv11 lobby. For sports betting, market rules are published on each event page.

7.2 Minimum and Maximum Stakes. Each game and betting market on the cv11 platform has its own minimum and maximum stake limits. These limits are displayed within the game or market interface before a bet is placed. cv11 reserves the right to adjust stake limits at any time without prior notice.

7.3 Voids and Cancellations. cv11 reserves the right to void any bet or game round where a technical error, manifest pricing error, data feed failure, or other system issue materially affected the integrity of the outcome. In such cases, the stake will be returned to the Player's account balance. cv11's decision on voids is final.

7.4 Disputed Results. Any dispute regarding the result of a game or betting market must be submitted to [email protected] within 72 hours of the event in question. Disputes submitted after this window will not be investigated. cv11's determination of the correct outcome, following investigation, is final and binding.

7.5 Disconnections. cv11 cannot be held responsible for losses resulting from disconnections, network outages, or device failures during an active game session. Where a live casino round or game round is interrupted by a disconnection and cannot be completed, the round will be resolved according to the game provider's standard disconnection policy, which may result in the stake being returned or the round being settled at the point of last recorded state.

The following activities are strictly prohibited on the cv11 platform. Any Player found to have engaged in prohibited conduct will face immediate account suspension, forfeiture of all balances, and, where applicable, referral to relevant law enforcement authorities:

• Registering more than one account or operating accounts on behalf of third parties.
• Providing false, incomplete, or misleading information during registration or KYC verification.
• Using automated betting scripts, bots, artificial intelligence tools, or any software designed to gain an unfair advantage over the house or other players.
• Colluding with other players to manipulate game outcomes or exploit promotional mechanics.
• Initiating fraudulent chargebacks or payment reversals after funds have been credited and wagered.
• Using the cv11 platform for any money laundering, terrorist financing, or other financial crime purpose.
• Exploiting software bugs, glitches, or errors in the platform to generate winnings or credits beyond those legitimately due.
• Accessing the platform from a Prohibited Jurisdiction using a VPN, proxy, or any other circumvention technology.
• Attempting to intercept, reverse-engineer, or tamper with any aspect of the cv11 platform, its APIs, or its underlying software.
• Engaging in any conduct that harasses, threatens, or abuses cv11 staff or other players.

All content on the cv11 platform — including but not limited to the cv11 brand name, logo, website design, graphics, text, game content, software, data feeds, and promotional materials — is the intellectual property of cv11 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the cv11 platform solely for the purposes of personal, non-commercial online gambling in accordance with these Terms & Conditions. This licence does not grant you any right to reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the cv11 platform.

Any unauthorised use of cv11's intellectual property will result in immediate account termination and may be subject to legal action.

cv11 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of the agreement between you and cv11. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

cv11 employs 256-bit SSL encryption across all data transmissions, secure password hashing, and access-controlled data storage to protect your personal and financial information. While cv11 takes all reasonable technical precautions, no online platform can guarantee absolute data security, and cv11 does not warrant that its systems are impenetrable.

cv11 does not sell your personal data to third parties. Data may be shared with payment processing partners, identity verification service providers, and fraud prevention systems only to the extent necessary to operate the platform and comply with applicable legal obligations.

cv11 is committed to promoting safe and responsible gambling. The platform provides a suite of responsible gaming tools accessible directly from every player's account dashboard, including deposit limits (daily, weekly, and monthly), session duration alerts, cool-off periods, and permanent self-exclusion.

Players who believe they may have a gambling problem are strongly encouraged to use these tools and to seek support. Full information on cv11's responsible gaming programme, including guidance on self-exclusion and support resources, is available at /responsible-gaming.

cv11 reserves the right to intervene on any account where internal monitoring systems identify patterns consistent with problem gambling behaviour, including enforcing temporary restrictions or directing the Player to responsible gaming resources. Such interventions are made in good faith and do not constitute a breach of these Terms & Conditions.

The cv11 platform is strictly prohibited for use by persons aged under 21 years. This is a firm, non-negotiable requirement and is not subject to parental or guardian consent.

12.1 The cv11 platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, cv11 makes no warranties, express or implied, regarding the platform's fitness for a particular purpose, uninterrupted availability, or freedom from errors or viruses.

12.2 cv11 shall not be liable for any indirect, incidental, special, consequential, or punitive losses or damages arising from your use of the platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

12.3 Nothing in these Terms & Conditions limits or excludes cv11's liability for death or personal injury caused by its own negligence, fraud, or any other liability that cannot be excluded by law.

12.4 To the extent that cv11's liability is not otherwise excluded under these terms, cv11's total aggregate liability to you arising from or in connection with these Terms & Conditions shall not exceed the total amount deposited by you into your cv11 account during the 30-day period immediately preceding the event giving rise to the claim.

cv11 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, cv11 will publish the updated terms on this page with a revised "Last Updated" date and will, where practicable, notify registered players via the email address or contact number on file.

Your continued use of the cv11 platform after any amendment has been published constitutes your acceptance of the revised terms. If you do not accept the revised terms, you must close your account and cease using the platform before the effective date of the change.

14.1 Termination by cv11. cv11 reserves the right to suspend or permanently close any player account, with or without prior notice, where it determines in its reasonable discretion that the player has breached any provision of these Terms & Conditions, engaged in prohibited conduct, or where continued operation of the account poses a risk to the integrity of the platform or other players.

14.2 Effect of Termination. Upon termination of an account for breach of these terms, cv11 may withhold any remaining balance pending investigation. Where termination is due to confirmed fraud, money laundering, or abuse of promotional mechanics, any remaining balance will be forfeited in full. Where termination is for other reasons at cv11's discretion, remaining real-money balances (excluding bonus funds) will be returned to the Player's verified payment method within a reasonable timeframe.

14.3 Termination by Player. Players may close their accounts voluntarily at any time by contacting [email protected]. Self-exclusion requests made through the Responsible Gaming tools will be treated as permanent unless the Player requests reactivation after the applicable cooling-off period.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to the operation of the cv11 platform. Any dispute arising between you and cv11 that cannot be resolved informally through the cv11 support team shall be subject to the exclusive jurisdiction of the competent courts or arbitration bodies designated by cv11.

Before initiating any formal dispute process, you agree to contact cv11 support at [email protected] to attempt good-faith resolution. cv11 will endeavour to respond to all formal dispute submissions within 10 business days of receipt.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of the cv11 platform, please contact the cv11 support team using the details below. All correspondence must be in English.

• Email: [email protected]
• Live Chat: Available 24/7 via the cv11 platform (Bangladesh Standard Time, UTC+6)
• Response Time: Email responses within 24 hours; live chat typically under 3 minutes

cv11 operates its customer support service 24 hours a day, 7 days a week, 365 days a year including all Bangladesh public holidays. Support is available in English.